Webinar Library

The Commission regularly hosts educational and timely Webinars.  Following those live events, recordings of the Webinars are made available here.

To view the Commission's archived webinars, please click here.  CEs are not available by viewing the archived webinar.

Empowered, engaged, equipped and enabled: Enabling the power of e-patients

May 10, 2017

Speaker: e-Patient Dave (Dave deBronkart), Patient Engagement Advocate, Author

Learning Objectives:

  • Communicate the World Bank’s definition of empowerment and the five levels of Arnsteins’ Ladder of Citizen Participation;
  • Discuss the benefits for patients (and their caregivers) when they gain access to their own records and become engaged in their ongoing care; and
  • Describe three ways case managers can “let patients help.”

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Do the right thing: Excellence and Ethics in Case Management

March 22, 2017

Speaker: Savitri Fedson, MA, MD

Learning Objectives:

  • Summarize how the principles of the CCMC Code of Professional Conduct can be applied as a roadmap for making ethics-based decisions in daily practice;
  • Explain the role of ethics in communication in the context of end-of-life decision making; and
  • Discuss the application of ethical principles for case managers as they apply to common case management scenarios.

Click Here to view slides.

Click Here to view the CCMC Code of Professional Conduct.

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Assessment for Social Determinations of Health: CDC's ACE question set

November 10, 2016

Speaker: Allison Sampson-Jackson, PhD, LCSW, LICSW, CSOTP, Integration Solutions, Inc.

Learning Objectives:

  • Verbalize at least five of the 10 Adverse Childhood Experience categories and how they relate to risk factors for physical well-being;
  • Describe three to four key medical conditions that are more likely to exist among individuals with higher ACE scores; and
  • Reflectively appraise two ways to incorporate ACE understanding into practice with clients.

Click Here to view slides.

Click Here for Important Links from the Nov. 10, 2016 webinar.

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Demystifying Certification for Health Care Case Management

October 18, 2016

Speaker: Jane Harkey, Veronica Brothers and Lisa Yagoda

Learning Objectives:

  • Describe popular myths around board certification for case management in the health care environment; and
  • Discuss the evidence pointing to a positive career pathway for social workers in health care-based case management, including employer recognition, rewards and advancement.

Click Here to view slides.

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The Triple Aim for Case Management: Population Health

September 20, 2016

Speaker: Janet Tomcavage

Learning Objectives:

  • Describe population health as a goal, within the context of the Triple Aim for health care: better care, better health and lower costs;
  • Discuss the type of population health tools used to improve care coordination and care transitions; and
  • Explain how organizations are using population health tools to assess, manage and execute for population health.

Click Here to view slides.

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Trends and challenges: Case Managers Tackle the Opioid Epidemic

June 14, 2016, from 1 to 2 p.m. EST

Speaker: Robert LoNigro M.D., MS

Learning Objectives:

  • Describe the current opioid abuse phenomenon: Who does it affect? What unique issues does it present for health care organizations?
  • Discuss the intersection of behavioral health and physical health in terms of opioid abuse and care transitions; and
  • Understand the role case managers play in programs that are designed to address opioid addiction.

Click HERE to view the website Dr. LoNigro mentioned that offers provider training on appropriate pain management.

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From Hospital to Community: Changes, Challenges and Solutions in Case Management

March 30,2016

Speaker: Amy M. Smith RN, MSN, CCM

Learning Objectives:

  • Describe recent changes in Medicare rules and reimbursement that affect case managers in the hospital and clinically integrated provider settings;
  • Discuss the relationship between care coordination and accountability within a collaborative system of care; and
  • Outline the challenges/barriers to accountable care that remain for case management programs.

Click Here to View Slides

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The Latest on Patient Privacy Rights: Consumers and Electronic Access to Health Data

February 2, 2016, from 1:00 to 2:00 p.m. EST

Speaker: Christine Bechtel, MA, President, Bechtel Health

Learning Objectives:

  • Describe the new HIPAA right of electronic access and understand how an institution can help or hinder these rights.
  • Discuss strategies for helping patients to make meaningful use of their own health data.
  • Demonstrate understanding of why patients want their health data and the impact it has on health status, care planning and care coordination.

Additional Resources from this webinar

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Effective communication: Navigating delicate conversations "It's always too soon, until it's too late."

November 10, 2015, from 1:00 to 2:00 ET

Speaker: Harriet Warshaw, Executive Director The Conversation Project

Learning Objectives:

  • Discuss the benefits of implementing structured end-of-life communication for patients, in terms of social/emotional, financial and clinical outcomes.
  • Demonstrate an understanding of the five "conversation ready" principles identified by the Institute for Healthcare Improvement: Engage, steward, respect, exemplify and connect.
  • Examine and evaluate results of at least one pilot project to measure results and operationalize stewardship of records, thereby demonstrating respect for individual end-of-life care wishes.

Conversation Project Brochure

Your Conversation Starter kit

Conversation Starter Kit Summary Sheet

Resources from The Conversation Project and CCMC

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Patient engagement strategies: Getting to 'yes' in patient engagement

September 22, 2015, from 1:00 to 2:00 p.m. ET

Learning Objectives:

  • Define shared decision making and how a health care provider and a patient work together for the best outcome.
  • Understand how to engage patients in their health care decision making and how to use patient-centered outcomes research (PCOR) information tools and resources to help patients understand their treatment options and to explore their own values and preferences.
  • Explain the SHARE approach, a five-step process for shared decision making that includes exploring and comparing the benefits, harms, and risks of each option through meaningful dialogue about what matters most to the patient.

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Engage, empower, enhance, enable: Tools for measuring quality in case management

Speaker: Cheri Lattimer, RN, BSN Executive Director, CMSA and NTOCC and CEO President Consulting Management Innovators

  • Discuss the gaps in performance and outcomes measures being applied today in case management;
  • Describe the impact of appropriate measures for quality improvement and care enhancement of professional case management;
  • Summarize the standard and collaborative measures that show promise for evaluating the effectiveness of case management services; and
  • Discuss how the increased demand for measurement is changing the structure of the case management team.

To View the slide presentations of our webinars, please click on the links below:

Collaborating for care: Embedded case managers--extending care management value

Date/Time: Tuesday, March 31, 2015 2:00 - 3:00 PM ET

Speaker:

Randall Krakauer, MD, FACP, FACR Aetna Vice President, National Medical Director, Medicare Strategy

Learning Objectives:

  • Describe the potential value of collaboration, specifically in Medicare Advantage programs;
  • Explain how collaboration works to better align incentives and resources: What is important? What is the end game?
  • Discuss the importance of care management and data;
  • Explain the value of collaboration and the clinical team, including the role of dedicated embedded case managers; and
  • Discuss the impact on quality, patient satisfaction, provider satisfaction and costs of such a program, and how it can support better care, better population health and lower costs.

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Healthy in mind, body and spirit: The case manager's role in behavioral health care integration

Date/Time: Thursday, January 29, 2015 1:00 - 2:15 PM ET

Speakers:

Benjamin F. Miller, PsyD

​Robert J. Fortini, PNP

Learning Objectives:

  • Describe three ways behavioral health is fragmented in health care delivery;
  • Discuss new models of care that better integrate behavioral health;
  • Explain recommendations to better integrate behavioral health across health care;
  • Identify the appropriate population for care and for according referral;
  • Address obstacles to care delivery, including but not limited to simple compliance, transportation, caregiver roles and other factors that can contribute to an appointment "no-show;" and

Discuss obstacles to appropriate payment in a "fee for service" environment and implications in a "fee for value" environment.

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Care Transitions: Evidence-based best practices for Case Managers

Date/Time: Tuesday, December 2 1:00- 2:00 PM ET

Speaker:

Mary D. Naylor, PhD, FAAN, RN

Learning Objectives:

  • Identify individual/family and system factors associated with poor post-discharge outcomes among hospitalized older adults.
  • Illustrate the context for transitional care in everyday practice across health care settings.
  • Identify key findings from testing of the Transitional Care Model and describe the core components of the model.
  • Describe the impact of the evidence supporting the Transitional Care Model on clinical practice and health care policy recommendations.

ASSESSMENTS DISCUSSED DURING THE WEBINAR:

Experience With Transitional Care

Standardized Assessment Tools 

Targeted Enrollment Criteria

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Four-years post- ACA: The evolving role of the case manager

Date/Time:  Wednesday, September 30 1:30 - 2:30 PM ET

Speaker:

Adam Zolotor, MD, DrPH, Interim President & CEO North Carolina Institute of Medicine

Learning Objectives:

  • Relate a basic understanding of elements of the Affordable Care Act that have resulted in an expanded role for case managers: access, population health, quality and cost.
  • Identify the role and function of case managers in team-based care models at the heart of evolving care delivery innovations.
  • Relate the connection between value-based payment in the ACA and changes in care delivery, such as efforts to reduce readmissions and the new hospital quality measures coming in 2015.

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Measuring Care Coordination: Tools for today, tools for tomorrow

Date/Time:  Wednesday, May 21, 2014, 1:00 - 2:00 PM ET

Speaker:

Ellen Schultz, MS, researcher at Stanford University focusing on quality measurement and care coordination.

Learning Objectives:

  • Identify and summarize what is included in a publicly-available tool to help identify care coordination measures that assess the value and process of case management.
  • Explore the landscape of care coordination quality measures available today, with emphasis on measures most relevant to case managers.
  • Investigate what’s on the horizon for the future of care coordination measurement, and discuss how the case management perspective will be important in shaping that future.

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Coordinated care and comprehensive medication management: Case management's critical role

Date/Time:  Wednesday, April 2, 2014, 1:00 - 2:00 PM ET

Speakers:

  • Terry McInnis, MD, MPH, FACOEM, president, Blue Thorn Healthcare Consulting
  • Patrice Sminkey, Chief Executive Officer, Commission for Case Manager Certification

Learning Objectives:

  • Review evidence indicating that patient-centered comprehensive medication management is critical for success in ACO and PCMH models for improving clinical outcomes;
  • Discuss the role of the clinical pharmacist as a core team member and how this function aids the overall outcomes of patients and efficiency of the team;  
  • Examine how case managers/care coordinators can help identify patients in need of comprehensive medication management services;  
  • Review evidence that implementing comprehensive medication management(CMM) in coordinated care systems improves clinical outcomes and reduces total health care costs; and
  • Describe via case examples how CMM is implemented in a variety of practice settings for managing complex patients.

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Observation status and ethical considerations for case managers

Date/Time:  Thursday, January 30, 2013, 1:00 - 2:00 PM ET

Speakers:

  • Carrie Valiant, Esq.
  • Patrice Sminkey, Chief Executive Officer, Commission for Case Manager Certification

Learning Objectives:

  • Demonstrate familiarity with the eight principles of the Code of Professional Conduct for Case Managers;
  • Describe how the Commission’s Code of Professional Conduct supports and clarifies the case manager’s priorities and role as patient advocate while balancing the need for efficiency and resource management;
  • Summarize the appropriate designation of patients under “observation status” versus inpatient admission in the hospital, as well as other current practices and challenges to patient access.

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Reducing rehospitalizations: Team-to-team collaboration across organizational boundaries

Date/Time:  Tuesday, November 19, 2013, 1:00 - 2:00 PM ET

Speakers

  • Amy Boutwell, M.D., M.P.P
  • Patrice Sminkey, CEO, Commission for Case Manager Certification

Learning Objectives:

  • Describe the problem of unplanned hospital readmission as it relates to gaps in care coordination and safe care transitions;
  • Describe the utility of working to improve care transitions through the "cross-continuum team" approach;
  • Discuss the process improvement required to improve communication tools, care coordination activities and follow up delineations of responsibility--all necessary for cross-continuum team engagement; and
  • Discuss the implications of the 2-midnight rule on efforts to reduce hospital readmission rates.

Click here to view slide presentation of this webinar.

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Case managers as connectors, educators, advocates in the new insurance marketplace

Date/Time:  Wednesday, September 18, 2013, 1:00 - 2:00 PM ET

Speakers:

  • Mandy Cohen, MD, Senior Advisor to the Administrator Centers for Medicare and Medicaid Services
  • Patrice Sminkey, CEO, Commission for Case Manager Certification

Learning Objectives:

  • Define the who, what, where and when about health reform’s new health insurance marketplaces, and the role of case managers as they help clients access new health insurance  coverage.
  • Learn how to advocate for clients by identifying the type of state or federal health insurance marketplace my client will be able to access, and how to contact the navigators who can support client decision making.
  • Understand how to empower clients by communicating the essential information they need to access new health insurance coverage in the new insurance marketplaces.
  • Discover how to find and use local resources by generating a plan for communicating with health insurance marketplace navigators in my case management service area.

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A Matter of Principle: Case Management Ethics

**CEs are not available by viewing the archived webinar.

Date/Time: Tuesday, May 22, 2012, 1:30 - 3:00 PM ET

Speakers: 

  • Carrie Valiant, Esq., Epstein, Becker & Green PC
  • Susan Jensen, PhD, RN, CCM, MSCC, Owner, ALARIS franchises, Associate Professor, Grand Valley State University, Secretary, CCMC

Learning Objectives:

  • Define the common terms used in case management ethics;
  • Discuss the core principles of case management ethics, as expressed in the Code of Professional Conduct for Case Managers;
  • Discuss and provide examples of methods for balancing employer job expectations for cost containment with ethics in client-centered practice;
  • Review fraud and abuse laws (anti-kickback statute, Stark law, False Claims Act) and compliance principles that govern case managers in their job responsibilities; and
  • Discuss examples of the potential fraud and abuse implications of various case management activities.

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Team-Based Chronic Care Management: Guided Care, Geisinger's ProvenHealth Navigator as Interdisciplinary Models for Enhanced Care

Date: Tuesday, April 17, 2012

Speakers:

  • Chad Boult, MD, MPH, MBA, Professor, Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health
  • Janet Tomcavage, RN, MSN, Vice President of Health Services, Geisinger Health Plan

Learning Objectives:

  • Describe how the Guided Care model addresses the needs of older patients with chronic, complex health care needs;  
  • Discuss the satisfaction, cost and quality outcomes of the research on the Guided Care model;   
  • Outline the approach and team elements used in the ProvenHealth™ Navigator model, and the outcomes produced by the program;
  • Demonstrate an understanding of the training and workforce readiness needs for case managers in team-based models; and
  • Relate the interdisciplinary team and comprehensive care approach anchored in new models of care to the practice of chronic care case management.

CE is not offered for viewing the archived webinar.

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Motivational Interviewing: Engaging Patients Through Communication

Date: Thursday, February 9, 2012

Speakers:

  • Catherine M. Mullahy, RN, BS, CRRN, CCM, President of Mullahy & Associates, LLC
  • Michael G. Goldstein, MD, Associate Chief Consultant for Preventive Medicine, Veteran's Health Administration (VHA) National Center for Health Promotion and Disease Prevention

Learning Objectives:

  • Recognize the relevance of communication as an essential component of effective case management;
  • Describe the basic model of communication and some common methods of communication;
  • Identify common barriers preventing effective communication and an engaged client;
  • Explain the conceptual and research background supporting motivational interviewing;
  • Identify the guiding principles of motivational interviewing, as well as understand the strategies for strengthening commitment to change; and
  • Discuss strategies that can be utilized to optimize opportunities to engage clients in their care, to include motivational interviewing.

CE is not offered for viewing the archived webinar.

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Value-based Case Management: Lessons Learned from Boeing's Intensive Outpatient Care Program

Date:  Wednesday, December 7, 2011

Speakers:

  • Theresa Helle, Manager, Health Care Quality & Efficiency Initiatives, The Boeing Company
  • Dr. Hussein Tahan, DNSc, RN, Knowledge Editor, CMBOK® and Executive Consultant, The Commission

Learning Objectives:

  • Discover how Boeing's Intensive Outpatient Care Program, a customized medical home program for Boeing employees, is working through dedicated case managers to help patients with chronic disease to intensely manage their care. Learn the steps for patient engagement, assessment and care planning undertaken by the care team working in an intensive, provider-based chronic care program.
  • Learn about the burden of unmanaged chronic illnesses to patients, families and employers, and the potential productivity outcomes of a targeted medical home program.
  • Learn about the importance of focusing on behavioral health issues, including work stress, to help patients with chronic disease better manage their conditions.
  • Explore workforce readiness issues in the case management field as new models of care, such as the medical home and value-based employer initiatives, move forward to improve care for individuals, improve health of populations and lower the cost of health care.

There are no CE contact hours for this webinar.

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Patient-Centered Case Management: Effective Patient Education and Coaching

Date: Tuesday, October 11, 2011

Speakers:

  • Robert Fortini, Vice President & Chief Clinical Officer, Bon Secours Health System
  • Patrice V. Sminkey, Chief Executive Officer, Commission for Case Manager Certification

Learning Objectives:

  • Learn about the critical role case managers play as patient navigators, advocates and educators in the primary care practice setting;
  • Discover the characteristics of effective communication with clients, common barriers and strategies for effective communication;
  • Explore how case managers are working with in a team-based model with other professionals to effectively use population health registries for better care for those with chronic conditions; and
  • Learn about successful methods for patient education and coaching to enable clear communication and improved patient self-management.

There are no CE contact hours offered for this webinar.

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Care Coordination: Tools and Resources for the Professional Case Manager

Date: Thursday, August 25, 2011

Speakers:

  • David Meyers, MD, director of the Center for Primary Care, Prevention and Clinical Partnerships within the Agency for Healthcare Research and Quality (AHRQ)
  • Annette C. Watson, RN-BC, CCM, MBA, Commission's immediate past-chair and senior vice president, Community Transformation for Taconic IPA

Learning Objectives:

  • Learn about the pivotal role case managers will play in care coordination within new models of care such as the medical home, accountable care organizations and others fresh to the health care landscape--and how the Commission is preparing professional case managers to step up to the challenge.
  • Explore a specific example of an advanced primary care program structure, spotlighting role and function of case managers in implementing care coordination in a setting with primary care providers of multiple sizes and types.
  • Discover ready-to-use tools and resources to support the professional case manager via AHRQ's Care Coordination Measures Atlas, the PCMH Resource Center, and other information-rich venues.
  • Learn from the AHRQ research portfolio that includes prevention, health care value, patient safety, primary care, team-based care and care coordination.

There are no CE contact hours offered for this webinar.

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The Role of the Case Manager in Team-Based Care

Date:  Wednesday, June 1, 2011

Speakers:

  • Joanne M. Shear MS, FNP-BC, VACO Primary Care Clinical Program Manager, Office of Primary Care Services
  • Patrice V. Sminkey, Chief Staff Executive, Commission for Case Manager Certification

Learning Objectives:

  • Learn about the Primary Care Medical Home Veterans Health Administration's initiative and how it is improving care delivery in the largest integrated care system in the nation.
  • Discover how the VA is using primary care teams and the role of the case manager to extend care coordination in the team-based model.
  • Learn how employers are increasingly recognizing the value of board-certified case managers and the Commission's work with employers, and with the VA under the GI Bill.
  • Learn about the newly-released Case Management Knowledge Framework informing the Case Management Body of Knowledge™.

There are no CE contact hours offered for this webinar.

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Healthcare Reform 101: What you need to know about the Patient Protection Act

Date:  Thursday, March 17, 2011

Speakers:

  • Annette C. Watson, RN-BC, CCM, MBA, chair, Commission for Case Manager Certification and principal of Watson International Consulting
  • Sara Franko, principal, Capitol Counsel LLC

Learning Objectives:

  • Passage of the Patient Protection and Affordable Care Act
  • The structure and major components of the law; and
  • The outlook on major issues this year and next, focusing on those related to delivery system reforms involving care coordination.

There are no CE contact hours offered for this webinar.