Q - What is the Commission for Case Manager Certification?
A - The CCMC is the first and largest nationally accredited organization that certifies case managers. The CCMC is a non-profit, volunteer organization that oversees the process of case manager certification.
Q - How much is the application?
A - $225 Non-refundable application fee and $195 exam fee. Total paid at the time of applying is $420.
Q- How much is it to defer my exam?
A - The defer fee is $85 if you choose to defer your exam appointment to the next consecutive exam window.
Q- How much is it to retake my exam?
A - The retake fee is $195 if you choose to retake the exam in the next consecutive exam window due to not receiving a passing score
Q - How can I get a copy of my receipt?
A - Please LOG IN. It will change to MY ACCOUNT. There will be a menu where you can select Print Receipts.
Q - Are there discounts or special offers?
A- Yes, if you are eligible and fall under any of the following:
Active Military and VA Employee discounts
NASW Collaborative
**CCMC will occasionally run promotional campaigns that will be sent via email. This will include promotional codes that will be needed to enter into your application at the time of applying. Please make sure you check your emails to see if there are current promotions running. Your promotion will NOT be applied after you have already submitted an application.
Q - I am unable to take the exam, can I receive a refund?
A - The application fee is non-refundable. If you are unable to take the test during the exam cycle for which you are approved, you may request and pay a one-time deferment ($85) to the next consecutive exam cycle. If you do not take the exam and you do not schedule a deferment, you will have to reapply and pay for a new application and exam fee. ($420).
Q - What is the process to becoming certified?
A - You must meet all eligibility requirements, fill out and submit a complete application, including employer and primary license information, with complete fees. Once your application is approved, you may then schedule your exam at a local computer-based testing site or remotely at home. After you take the exam, you will be notified of your test results by CCMC.
Q - When can I apply for the exam?
A - View the application timeline.
Q - I have signed in before and I have forgotten my username/password, what should I do?
A - Go to "Log In" and choose “Forgot Password”. Your password will be emailed to the email listed in your CCMC record. Please check your junk/spam folder as well.
Q - How do I know if I am eligible to apply?
A - Refer to the Certification Guide to determine if you are eligible.
Q - Do LPN/LVN licenses meet the education eligibility requirements?
A - A LPN or LVN can apply if they have earned a baccalaureate or graduate degree in health or human services as outlined in the Certification Guide.
Q: Does a Criminal Justice Degree meet the eligibility requirements?
A: Typically, a Criminal Justice Degree will be initially denied as meeting the education requirements to sit for the CCM examination. All applicants are encouraged to review the eligibility requirements located in the Certification Guide before completing an application.
Q - I am a social worker. Am I eligible?
A – Any health or human services professional with a four-year degree as outlined in the Certification Guide and who meets the employment experience requirements is eligible to sit for the CCM exam.
Q - My application was denied. What can I do?
A - You can appeal the decision by making a request through your application within 30 days. You will be required to submit additional information. If the denial is upheld, you will receive a refund of the examination fee only.
Q - How do I receive my CCM certificate?
A - An email will be sent to you to order your complimentary certificate, with the option to order additional copies and frames to display your certificate.
For candidates who recently passed the exam, you will be notified within 1-2 weeks after CCMC issues exam results. If you are a current CCM, LOG IN to "My CCMC Dashboard to access the Award Group.
If you are eligible for renewal, you will be notified to order a complimentary certificate once your renewal is approved.
Please be sure to monitor your emails, including your spam folder for an email from the Commission, ccmchq@ccmcertification.org. Adding this email to your address book will ensure receipt.
Please do not create an account with the Award Group. CCMC will submit your information to them.
Q: What should I do if I feel that someone is making unethical decisions or providing the Commission with false application in their application?
A: The integrity of the CCM® credential and ethical practice are of the utmost importance to The Commission. The eligibility requirements have been designed to ensure that those who earn the credential possess the education, skills, and experience needed to deliver appropriate services to all they serve. The full list of qualifications can be found in our Certification Guide.
On the CCM exam application, applicants must attest to the following: “... I agree to abide by the Rules of Conduct, as found within the Code of Professional Conduct for Case Managers (Code), which I have read and understand. I also understand that any false, inaccurate, or misleading statements included here will constitute grounds for the suspension or revocation of the CCM designation awarded on the basis of the information contained herein.”
If someone becomes aware of a possible violation of the Code of Professional Conduct, they should review CCMC’s Procedures for Processing Complaints and Self-reports and file a complaint, if appropriate.
The Commission’s Certification Coordinators are happy to assist with any questions and can be reached at ccmchq@ccmcertification.org or by phone at (856) 380-6836.