Renewal FAQs


Renewal Guide

Q - How often must I renew my certification?

A - Every 5 years. The valid through date is printed on your certificate.

Q - How do I renew my certification?

A - At the time of renewal, you will need to have accrued 80 hours of CE including 8 ethics, pay a $275 renewal fee, and complete the online renewal form.

Q - What is the fee for recertification?

A - Renewal through CE $275, Renewal through Re-examination $470 (includes renewal and exam fee) plus any post approved CE review fees ($15/ea).

Q - What is the difference between post-approval and pre-approval CE?

A - Pre-approved courses have been approved by CCMC. Simply ask the course sponsor prior to registering. When you complete the activity, the sponsor will provide you with an attendance verification form that includes the CCMC approval number and the activity code. Any activity that involves a focus area described in the Renewal Guide can be submitted for approval on a post approval basis. There is a processing fee of $15/course. The fees are automatically calculated for you on the website application with easy to follow instructions for payment.

Q - Where can I find CE providers?

A - The CE providers listed on the CCMC website is provided as a service to our certificants and is not meant as an endorsement of any of the listed programs. Providers pay a fee to be listed and may not be pre-approved by CCMC. It is up to the individual to verify pre-approval status with the provider.

Q - What are the fees for post-approval courses?

A - Single program post-approval is $15 per course.

Q - Do I need to submit a new application for recertification?

A - You will need to complete an online renewal form, submit a copy of your current license, enter your 80 hours of CE and pay the $275 renewal fee plus any post approved CE review fees.

Q - When can I submit my recertification?

A - You will be able to complete your renewal approximately 3 months prior to the “valid through” date printed on your certificate. The online renewal system is activated at this time.

Q - What options do I have for renewal?

A - There are 2 renewal options.
1. Documentation of 80 hours of approved CE
2. Re-examination

Q - How do I enter CE?

A - Login to "My Account" and click CCM Dashboard to enter your courses as pre-approved or post approved.

Q - I am entering pre-approved credits and I can’t find the activity code and approval number.

A - If it is not on your certificate of attendance, you must contact the provider.

Q- Can I earn CE for a course I have already completed prior?

A- No, if you have already taken a course and earned CE for that, you can not use the same course to receive a duplicate CE.

Q - What does the collaboration mean to me as a CCM?

A - Any ACM or CCM holder can apply for continuing education credit that is pre-approved from either organization beginning July 1, 2020.

Q - How do I enter ACMA approved courses onto my dashboard?

A - When you log onto your CCM dashboard, you will see a button on the bottom of the screen entitled “ACMA approved.” Please enter all the information in the box and then submit.

Q - Will I be charged a $15 post approved fee for ACMA approved courses that I enter onto my CCM dashboard?

A - No, beginning July 1, 2020, courses that are ACMA approved can be entered onto your dashboard at no additional charge.

Q - How do I know if a course is ACMA approved and accepted by CCMC?

A - On the Certificate of Completion, it will state that the course is ACMA approved.

Q - What is the difference between “Pre-approved” and “ACMA approved”?

A - If you take a course that is “Pre-approved by CCMC”, it means that the provider of that specific course has submitted that course to be reviewed and approved by CCMC to offer that course. As part of the collaboration, any course that you take that is “ACMA approved” will automatically be accepted by CCMC.

Q - If I earn more than 80 clock hours in a five-year period, may I apply the excess to the next renewal cycle?

A - No you cannot. Since continuing education is intended to keep certificants current with emerging trends and technologies, CE's must be earned within your current 5-year cycle

Q – Will I be charged for post approved CE entered after I reach 80 CE?

A – Yes, you will be charged a review fee for all post approved CE entered so enter only your required number of CE’s.

Q - Can I send in my CE documentation?

A - No, certificants must document their CE activities online. Please save all documentation in case your transcript is audited. You will need to provide all certificates of attendance at that point.

Q - I missed the deadline to renew. What can I do to maintain my certification?

A - If you fail to renew, you are required to re-apply, meet all CURRENT standards, and retake the exam.

Q - What is the deadline for renewing through re-examination?

A - A CCM must exercise the re-examination option before the “valid through” date on their certificate, or the CCM designation will expire. Individuals with expired CCM designations are not permitted to resume using the CCM credential until they have successfully applied for and passed the examination.

Q - I missed the deadline. Can I still renew?

A - CCMC will accept and review formal late renewal requests submitted within the first 30 days after the “valid through” date printed on the individual’s certificate. In order to be considered, the CCM must have the following: Documentation of 80 hours of CE, a current license that allows for independent practice, and a clear and compelling reason with the documentation for having missed the deadline. If a request is approved, the CCM will need to pay the standard renewal fee plus an additional late fee. ($275 + $175) Late renewal requests submitted after 30 days are considered denied without review. Not receiving notification of renewal deadline or lack of awareness of renewal deadline or process are not valid excuses.

Q - What’s the difference between a professional case manager and a board-certified case manager?

A - The Commission gives eligible professional case managers an opportunity to be board certified as case managers across the spectrum of health and human services. We know from the growing demand for board-certified case managers that employers acknowledge their value. To be eligible for the CCM Exam, you must hold a current, active, and unrestricted licensure or certification in a health or human services discipline that within its scope of practice allows the professional to conduct an assessment independently and/or a baccalaureate or graduate degree in social work, nursing, or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of the persons being served. In addition, you must satisfy the minimum of 12-24 months of acceptable case management employment experience as defined by the Commission.

Board-certified case managers demonstrate they have the expertise, knowledge and professional experience to provide the right services to patients across the continuum of care. They are committed to uphold the highest professional and ethical standards. To maintain their credential, board-certified case managers must comply with the Code of Professional Conduct for Case Managers, which is enforced by the Commission

Q - What if I receive an error message when entering my pre-approval CE in my account?

A - If you receive an error message, please make sure you are entering the correct date in the format of mm/dd/yyyy and that no extra spaces is included at the end of the activity or approval code. If that still does not work, please contact the organization/provider that issued your certificate. The provider is responsible for supplying the correct information on your certificate of completion.