Suggested Reference List


The Suggested Reference List shows the actual books from where the exam questions were written. This list is updated periodically throughout the year. This is not meant to be a required reading list, nor should it be considered all-inclusive, but it can assist you in your exam preparation.

Margaret Moore (Author)

Prepare for Wellcoaches certification and your career as a health and wellness coach with Coaching Psychology Manual, 2e. 

Mary A. Nies PhD RN FAAN FAAHB (Author), Melanie McEwen PhD RN (Author)

Dean M Harris (Author)

Contemporary Issues in Healthcare Law and Ethics, Fourth Edition, examines the most important legal and ethical issues in healthcare and presents essential information that will help you learn to identify and tackle potential legal problems.

Institute of Medicine,‎ Committee on Quality of Health Care in America

Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction.

Cathy Jo Cress

Handbook of Geriatric Care Management, Fourth Edition is a comprehensive and practical guide for care managers that addresses the multiple needs of aging adults and their families.

Dr. Karen Kopera-Frye (Editor)

Low health literacy is a critical issue among adults, with over one third found to have difficulty understanding such basic information as that found on prescription bottles

Helen Osborne (Author)

Health Literacy From A to Z, Second Edition is included in the 2015 edition of the essential collection of Doody's Core Titles.

L. Michele Issel (Author), Rebecca Wells (Author)

Health Program Planning and Evaluation, Fourth Edition carefully walks the reader through the process for developing, implementing, and evaluating successful community health promotion programs

Peter De Jong, Insoo Kim Berg

Written in a clear, informative, and informal style, INTERVIEWING FOR SOLUTIONS features a unique solutions-oriented approach to basic interviewing in the helping professions.

Debra E. Berens (Editor),‎ Roger O. Weed (Editor)

This handbook provides a comprehensive resource for all people involved with catastrophic impairments who need to solve complex medical care problems.

Cynthia Ed Jaceon (Author), Cynthia S Jacelon (Author), Association of Rehabilitation Nurses (Author)

Paperback: 565 pages Publisher: Rehabilitation Nursing Fndtn; 6 edition (November 2011) Language: English ISBN-10: 1884278019 ISBN-13: 978-1884278013

Irmo Marini, Mark Stebnicki

Now in its seventh edition, this bestselling classic continues to be the most comprehensive and diverse text available on the psychosocial aspects of illness and disability. It is substantially revised to reflect the growing disparity between the haves and the have-nots and incorporates social justice issues throughout the text. In addition to new and updated information integrated throughout the book, the seventh edition features two new chapters addressing social justice in regards to depression and disability, and the psychosocial aspects of grief, death, and dying. Additionally, the text now includes an Instructor’s Manual and PowerPoint slides.

Charles A. Rapp (Author) Richard J. Goscha (Author)

The Strengths Model demonstrates an evidence-based approach to helping people with a psychiatric disability identify and achieve meaningful and important life goals.

Institute of Medicine,‎ Committee on Quality of Health Care in America

To Err Is Human breaks the silence that has surrounded medical errors and their consequence--but not by pointing fingers at caring health care professionals who make honest mistakes. After all, to err is human.

Academy of Certified Case Managers-

Agency for Healthcare Research and Quality

American Rehabilitation Counseling Association

Case Management Society of America (CMSA)

Commission for Case Manager Certification

The Code of Professional Conduct for Case Managers consists of Principles, Rules of Conduct, and Standards for Professional Conduct, as well as the CCMC Procedures for Processing Complaints.

Centers for Disease Control and Prevention

Hussein M. Tahan PhD RN (Author),‎ Teresa M. Treiger RN-BC MA CHCQM-CM/TOC (Author)

This guide provides those directly or indirectly involved in case management with information about best practices, descriptions of key terms, essential skills, and tools that fulfill the current CMSA standards & requirements.

CMSA_Standards of Practice for Case Management

Frances A. Maurer MS RN-BC (Author),‎ Claudia M. Smith PhD MPH RN-BC (Author)

Focusing on practical, need-to-know information, Community/Public Health Nursing Practice helps you learn how to apply the nursing process at the community and family level.

Leiyu Shi (Author),‎ Douglas A. Singh (Author)

Delivering Health Care in America, Eighth Edition is the most current and comprehensive overview of the basic structures and operations of the U.S. health system—from its historical origins and resources, to its individual services, cost, and quality. Using a unique “systems” approach, the text brings together an extraordinary breadth of information into a highly accessible, easy-to-read resource that clarifies the complexities of health care organization and finance while presenting a solid overview of how the various components fit together.

Dean H. Hepworth (Author), Ronald H. Rooney (Author), Glenda Dewberry Rooney (Author), Kim Strom-Gottfried (Author)

Considered the profession's ideal learning resource--based on the authors' extensive experience in the field and the text's balanced focus on theory and application--DIRECT SOCIAL WORK PRACTICE: THEORY AND SKILLS, Eleventh Edition, prepares social work students for effective ethical and anti-oppressive practice.

Peter R. Kongstvedt (Author)

As the most widely-used textbook on managed care, this text provides an authoritative and comprehensive overview of the key strategic, tactical, and operational aspects of managed health care and health insurance.

Leiyu Shi (Author),‎ Douglas A. Singh

Essentials of the U.S. Health Care System, Fourth Edition is a clear and concise distillation of the major topics covered in the best-selling Delivering Health Care in America by the same authors.

Marie Boltz PhD RN GNP-BC FGSA FAAN (Editor), Elizabeth Capezuti PhD RN FAAN (Editor), Terry T. Fulmer PhD RN FAAN (Editor), DeAnne Zwicker DrNP APRN BC (Editor)

This edition of one of the premier references for geriatric nurses in hospital, long-term, and community settings delivers current guidelines,real-life case studies, and evidence-based protocols developed by master educators and practitioners.

Federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services

Nancy Summers (Author)

This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination.

Gerontological Advanced Practice Nurses Association (GAPNA)

Hartford Institute for Geriatric Nursing

Eileen E. Morrison (Author) Beth Furlong (Author)

Organized around the four central themes of healthcare ethics (theoretical foundations and issues for individuals, organizations, and society), Health Care Ethics, Fourth Edition brings together the insights of a diverse panel of leading experts in the fields of bioethics, long-term care, and health administration, among others. 

Peter R. Kongstvedt (Author)

Health Insurance and Managed Care: What They Are and How They Work (formerly titled Managed Care: What It Is and How It Works) is a concise introduction to the foundations of the American managed health care system.

Terri Ann Parnell MA DNP RN (Author)

This health literacy textbook provides an overview of health literacy, discusses the magnitude of the issue, and explains implications of low health literacy.

HEDIS® & Performance Measurement

International Association of Rehabilitation Professionals (IARP) 

Yosef D. Dlugacz

Introduction to Health Care Quality explores the issues of quality management in today's health care environment, and provides clear guidance on new and perennial challenges in the field. 

Kaiser Family Foundation

Diane Huber PhD RN NEA-BC FAAN (Author), M. Lindell Joseph PhD RN FAONL FAAN (Author)

Develop your management and nursing leadership skills! Leadership & Nursing Care Management, 7th Edition focuses on best practices to help you learn to effectively manage interdisciplinary teams, client needs, and systems of care. 

FSA, FIA, FCIA, MAAA Ian Duncan (Author)

Managing and Evaluating Healthcare Intervention Programs has become the premier textbook for actuaries and other healthcare professionals interested in the financial performance of healthcare interventions.

Mayo Foundation for Medical Education and Research (MFMER).

Donna Falvo (Author), Beverley E. Holland (Author)

This text is intended to teach students, counselors and other medical professionals working with the chronically ill and disabled how to better understand the manifestations of common chronic illnesses and the disabilities among their clients.

Martin Brodwin

Medical, Psychosocial and Vocational Aspects of Disability Paperback 

Shaun M, Eack (Author),Carol M. Anderson (Author), Catherine G. Greeno (Author

This reference represents the first modern guide designed to provide students and practitioners with a grounded and practical tutorial on the key functions of a case manager serving adults with severe mental illness.

William R. Miller (Author), Stephen Rollnick (Author)

This bestselling work for professionals and students is the authoritative presentation of motivational interviewing (MI), the powerful approach to facilitating change.

National Institute on Aging

National Institutes of Health

National Academies Press

Committee on Data Standards for Patient Safety 
Patient Safety: Achieving a New Standard for Care
Publisher: The National Academies Press

David B. Nash (Author), Raymond J. Fabius (Author), Alexis Skoufalos (Author), Janice L. Clarke (Author)

Since the passage of the Affordable Care Act, the field of population health has evolved and matured considerably. Improving quality and health outcomes along with lowering costs has become an ongoing focus in delivery of health care.

Institute of Medicine;Board on Health Care Services;Committee on Identifying and Preventing Medication Errors

Committee on Identifying and Preventing Medication Errors
Preventing Medication Errors: Quality Chasm Series
Publisher: The National Academies Press


Beth Black RN MSN PhD (Author)

Discover what it means to be a professional nurse — the history, values and standards, and commitment to lifelong learning. Professional Nursing: Concepts & Challenges, 10th Edition equips you with current professional nursing practices to positively impact your career. 

Kristina M. Young (Author),‎ Philip J. Kroth (Author)

Health Care USA, Ninth Edition offers students of health administration, public health, medicine, and related fields a wide-ranging overview of America's health care system.

Toni G. Cesta (Author), Hussein M. Tahan (Author)

Revised, updated, expanded edition of essential textbook for healthcare leaders, case managers, nurses, social workers, and other professionals.

The Gerontological Society of America

U.S. Centers for Medicare & Medicaid Services

U.S. Centers for Medicare & Medicaid Services

U.S. Department of Health and Human Services, Administration for Community Living

U.S.National Library of Medicine

Robert Wachter (Author),‎ Kiran Gupta (Author)

Understanding Patient Safety is “must read” for those seeking to master the clinical, organizational, and systems issues of patient safety.

Utilization Review Accreditation Commission

Michael Arloski

Guided by his long experience as a wellness coach, Dr. Arloski blends the wisdom of the wellness field with the proven processes of the coaching profession to bring us an easy-to-use training tool.