Burnout Care: Actionable Steps for Case Managers and Disability Management Specialists

Jordana Harshman, MPH, NBC-HWC
Consultant and Coach

Jordana Harshman has spent the last decade specializing in building organizational cultures that promote wellness by increasing compassion and reducing burnout. Through her service in healthcare, she advises clinical and non-clinical leaders and teams on addressing drivers of burnout, building evidence-based compassion science practices into daily interactions and team processes and setting organization-wide wellness goals supported by long-term strategic plans. Jordana is published in the Journal of Interprofessional Education and Practice on assessing and improving well-being in advanced practice providers and has implemented a validated stress management intervention translated from primary care to the employer setting. Outside of consulting and coaching, Jordana also speaks at conferences. Previous speaking engagements include the Schwartz Center’s Compassionate Action in Healthcare, American Society for Health Care Human Resources Administration, Advanced Practice Provider Executive Leadership Summit, and Conference Board. Jordana holds a master’s in public health, bachelor’s in anthropology, national board certification as a health and wellness coach and certification as a Kripalu yoga instructor.

About the webinar:
Burnout has been documented as a central concern to the healthcare workforce. Prior to the pandemic, efforts were underway to reduce burnout for clinical and non-clinical personnel.  However, with pandemic-related staffing crises and ongoing shortages, those who have remained on the front lines are calling out for help and support with reducing burnout.  

We are pleased to offer this special session to help case managers and disability management specialists better understand the evidence-based practices that reduce symptoms of burnout. These specially curated practices have been tested and accepted by clinical and non-clinical teams prior to and during the pandemic. The proposed practices are brief and easily adopted individually or within a team context before, during and after shifts; they can also be extended during staff meetings, retreats and personal time. 

Learning outcomes: 

  • Define burnout and its symptoms
  • Identify effective and ineffective strategies to care for burnout 
  • Apply the complementary framework (Pause, Notice and Respond) in addition to other evidence-based compassion and mindfulness practices
  • Practice self-observation, emotional regulation, Compassion Science and rapid response techniques

To earn CE credit, please purchase the webinar here.