Vital Case Manager: Conflict & Negotiation for Case Managers CRN_01A2112020

Course Provider
Athena Forum Institute
Learning Objectives
Discuss the nature and consequences of conflict
Identify conflict resolution as an essential skill
Describe strategies for conflict resolution
Explain why negotiation skills are essential
Discuss strategies for conducting negotiations
Course Type: Online
Course Offering: Home Study
Domain Focus: Care Delivery and Reimbursement Methods, Ethical, Legal, and Practice Standards, Case Management Concepts, Healthcare Management and Delivery, Psychosocial Concepts and Support Systems, Psychosocial Aspects, Quality and Outcomes Evaluation and Measurements
Start Date:
End Date:
CE Credits: 1.50
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