Introduction to Case Management: Module A: Professional Identity & Proactive Communication

Course Provider
Athena Forum Institute
Learning Objectives
Recognize strategies for being a proactive case manager (CM)
Describe the benefits of mastering critical conversations
Discuss applying critical thinking
Explain practicing emotional intelligence
Describe strategies for employing negotiating skills
Describe strategies for engaging people with complex, challenging or difficult behaviors
Course Type: Online
Course Offering: Home Study
Domain Focus: Care Delivery and Reimbursement Methods, Case Management Concepts, Healthcare Management and Delivery, Principles of Practice, Psychosocial Aspects
Start Date:
End Date:
CE Credits: 1.50
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