Course Provider
Learning Objectives
Define verbal and nonverbal communication and the impact of nonverbal messages.
Identify barriers to communication.
Explain HIPAA requirements concerning confidentiality and disclosure of personal health information.
Identify legal implications of spoken communication.
State important considerations when communicating about errors, urgent situations, and safety risks.
Describe communication concerns in special situations involving patients such as: A patients non-conforming behavior Offering opinions to patients Patient teaching Delivering bad news