Course Provider
Learning Objectives
Identify common barriers to effective communication in challenging workplace conversations and strategies to overcome them.
Demonstrate active listening and empathy skills to build rapport and understanding during difficult dialogues.
Apply conflict resolution frameworks to address and manage disagreements constructively with colleagues, clients, and supervisors.
Develop approaches to maintain self-regulation and professionalism when handling emotionally charged or high-stakes discussions.
Evaluate how cultural competence and ethical considerations influence communication dynamics and outcomes in diverse workplace interactions.