Course Provider
Learning Objectives
1.Identify the basic expectations and elements of a home visit, including preparation requirements, documentation needs, and carrier-specific guidelines.
2.Discuss components of conducting a home visit and properly addressing the issues the customer has requested, including observation techniques, interview strategies, and appropriate documentation methods.
3.Define the specific needs of the LTD customer during a home visit, including detailed assessments of the claimant's living environment, functionality, and support systems.
4.Recognize why claimants with differing medical conditions need to have different types of questions addressed based on their specific limitations, treatments, and daily living challenges.