Emergency Department to the Community: Structured Hand-offs to the Primary Care Can Improve Patient Outcomes

• Identify and discuss gaps in care for emergency room patients who are discharged to the community, yet their primary care provider is not aware of the event or the patient’s needs

• Discuss best practices along with the successful implementation of transition handoff from care management to community providers to improve patient outcomes across all levels of care

• Explore the role of Emergency Department Case Managers in transition hand-off communication development, implementation, and documentation