Crisis Intervention: Communication and De-escalation Techniques

Course Provider
Collins Learning
Learning Objectives
Discuss with whom to use communication and de-escalation techniques
List goals of using communication and de-escalation techniques
Review benefits of using communication and de-escalation techniques
List the DOS of communication and de-escalation techniques
List the DONTS of communication and de-escalation techniques
Course Offering: Meeting, Seminar, Workshop, or Webinar - Live (delivered in real time)
Domain Focus: Quality and Outcomes Evaluation and Measurements
Start Date:
End Date:
CE Credits: 1.00
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