Course Provider
Learning Objectives
Describe the problem of incivility, bullying, and harrrassment in the health care workplace.
Cite various effects of stress and anxiety on performance and controlling the freeze, fight, flight, or fright response.
Idenitfy pandemic-related continuous traumatic stress and caregiver compassion fatigue.
Define the crisis cycle as it pertains to the arousal and developmetn of disruptive behavior.
Outline steps for interventing verbally and non-verbally with an individual in crisis.
Describe the role of body lanague and awareness in de-escalating fear and aggression.
List physical measures used to keep safe in a crisis situation.
Define strategies for team intervention for nonviolence crisis management.