Course Provider
Learning Objectives
Module A: Care Management Concepts Describe the history of Case Management, the purpose of historical events, and the outcomes shaping the profession Define the fundamental services of Case Management and describe what is involved Define Care Mangers roles and responsibilities, and identify the driving force for each List red flags for potential crisis and identify interventions for preventing crisis
Module B: Principles of Practice Identify ethical issues in Care Manger-Client Professional Relationships Apply value principles List client rights Identify characteristics and terms related to protected and vulnerable populations Define the roles of various Care Manager and Helping Professionals Apply best practices for interventions that positively modify client behaviors
Module C: Healthcare Management and Delivery Explain the evolution of health care Describe the health care sector Describe the different types of health care coverage Define managed care Identify the care management opportunities and outcomes in todays health care environment
Module D: Managed Care Principles Describe Utilization Management Explain Resource Allocation Describe the benefits of Adherence Identify the meaning of Access Differentiate Health System Responsiveness from Satisfaction and Quality of Care Explain Person-Centered Care
Module E: Face to Face vs. Telephonic Are Management Describe the roles and responsibilities of face to face and telephonic care management Explain the benefits and barriers for face to face vs telephonic care management Describe the technology used in the face to face and telephonic care management settings
Module F: Care Management Teams, Ancillary Services, and Partnerships Describe model of care Discuss practice implications Explain selection criteria Describe regulations Explain categories of service Discuss partnership types Describe roles and relationships related to ancillary services and partnerships
Module G: Peer Support, Burnout Prevention, and Safety Describe the benefits of peer support groups Distinguish between burnout and vicarious trauma List contributors, signs, and symptoms of burnout vs. vicarious trauma Apply tactics for neutralizing, recovery, and burnout prevention Apply coping and management strategies for vicarious trauma Identify the risk and warning signs of potential violence Apply the tools for diffusing violence and the skills for practicing safety
Module H: Critical Thinking Fundamentals Describe the evolution of critical thought Define contemporary concepts of critical thought List the stages of self-disciplined reasoning Describe the importance and differences amongst types of questions in the critical thought process Apply reflective thought and critical thinking concepts