Course Provider
Learning Objectives
Name five direct outcome areas in which case management has been shown to produce results.
Name the three desired outcomes (Triple Aim) of the healthcare system as a result of the Affordable Care Act.
List three strategies for minimizing legal risk as a case manager.
Define the role of the expert case manager in an ethical dilemma.
List three demographic trends in the United States that will affect the healthcare system of the future.
Explain a case example of how an expert case manager can produce results at the patient, organizational, and systems level.
Use worksheets to practice reframing statements and questions applicable to the case management role.