Course Provider
Learning Objectives
Facilitate the development of my own assertiveness through positive psychological techniques to boost my confidence in professional interactions.
Evaluate and adopt assertiveness development techniques that best align with my work style to enhance my interpersonal dynamics in the workplace.
Incorporate positive and empowering language into daily communications with my healthcare team to foster an assertive and supportive team environment.
Analyze the root causes of conflict within my work environment through identifying the five components of conflict, with the goals of preventing escalation and fostering a cooperative atmosphere.
Apply new knowledge on the different levels and types of workplace conflict so I can recognize and address issues when they arise.
Utilize mediation to resolve conflicts in my team and work to develop collaborative solutions.