An Important Update from Prometric

Posted on 01/21/2021 - 9:42 AM

With Microsoft ending support of the Windows 7 operating system, Prometric will no longer support its use within the ProProctor remote assessment platform. Test-takers will now be required to use Windows 8 operating system or a more recent version. To make sure test takers are informed of this change, Prometric has updated their candidate-facing materials and communications to reflect the new system requirements, including:

The ProProctor user guide, which provides step-by-step instructions for candidates to make sure they meet all system requirements; and the ProProctor Candidate FAQ page on

Prometric has resources available to address candidate issues and ensure that they provide a seamless candidate experience. Candidates can find support for their program by visiting and searching for their program. For issues downloading or running the ProProctor application, candidates can contact Prometric’s tech support team via the ProProctor ehelp page: