Important Prometric Updates

Posted on 03/30/2021 - 9:45 AM

The following communications from Prometric are designed to update and educate candidates on appointment availability and enhanced safety plans in test centers.

Reinforcement of Mask-Wearing Policy at Prometric Test Centers

Per continued expert advice regarding the importance of mask wearing to stop the spread of the COVID-19 virus and reduce the risk of transmission, Prometric will continue to require everyone who comes to one of our global testing centers to wear an approved face covering for the duration of their time at the location. This includes any staff and test takers, including those who have received the COVID-19 vaccine. Individuals not in compliance with this policy will not be allowed to sit for their scheduled appointment.

Candidate Communications and Service

Prometric encourages candidates to utilize self-service tools for scheduling or rescheduling in-center or remote appointments whenever possible. This helps to ensure the quickest resolution to scheduling issues and keeps Candidate Cares resources available for those candidates who need manual assistance.

Candidate COVID-19 FAQs

Prometric has a new dedicated page to host COVID-19 FAQs for candidates:

Site Status Updates

Prometric continues to update their Site Status and Site Closures lists daily on to capture any changes in program availability or occupancy restrictions at test centers, as well as reflect temporary closures due to inclement weather or other unforeseen circumstances.

Appointment Availability

While there continues to be high online traffic and call volume from candidates seeking appointments, availability for scheduling and rescheduling exams does exist. As an alternative, the ProProctor remote assessment platform, 24/7 testing remains available. For those interested in pursuing a remote option, please find information here: