Engage, empower, enhance, enable: Tools for measuring quality in case management
Cheri Lattimer, RN, BSN Executive Director, CMSA and NTOCC and CEO and President Consulting Management Innovators
- Discuss the gaps in performance and outcomes measures being applied today in case management
- Describe the impact of appropriate measures for quality improvement and care enhancement of professional case management
- Summarize the standard and collaborative measures that show promise for evaluating the effectiveness of case management services and
- Discuss how the increased demand for measurement is changing the structure of the case management team.