Engage, empower, enhance, enable: Tools for measuring quality in case management


Cheri Lattimer, RN, BSN Executive Director, CMSA and NTOCC and CEO and President Consulting Management Innovators

Learning Objectives:

  • Discuss the gaps in performance and outcomes measures being applied today in case management
  • Describe the impact of appropriate measures for quality improvement and care enhancement of professional case management
  • Summarize the standard and collaborative measures that show promise for evaluating the effectiveness of case management services and
  • Discuss how the increased demand for measurement is changing the structure of the case management team.