Augmented Intelligence: Advanced Technology Meets Case Management

Augmented Intelligence: Advanced Technology Meets Case Management

There’s a lot of buzz about how data and technology will change health care as we know it. Consumers wear devices that track and report biometrics in real time. Cloud-computing technology transforms and translates data from hundreds of sources. Analytical tools organize “big data” into “little data” used at the point of care. Artificial Intelligence technology organizes information and handles certain tasks. The sheer amount of both population-level and patient-level information that can be accessed and utilized through the EHR, benefits claims, health monitoring devices and other technology is already astounding—and growing by the day. The applications of all of this technology to the practice of case management are many. Technologists, developers and data scientists are designing the platforms and tools that providers and payers are using to make care determinations, assess real-time risk and to align workflows based on granular patient insights.

This webinar will discuss how advanced technologies, including AI, are being applied to case management today; how case managers are incorporating these new tools into their daily workflow and to their engagement with clients; and what case managers can expect to see over the next few years as the technology tools become more advanced and integrated across the health care system. 

After the webinar, participants will be able to:

Distinguish among different types of technology and dispel common myths and misconceptions on how “big data” and advanced technology such as artificial intelligence will be applied in healthcare and to the practice of case management
Describe how tech development teams are approaching the application of advanced technology & analytics—for utilization management, patient flow, discharge planning, population health, consumer health engagement and other areas across healthcare—and the intersection with case management
Illustrate ways that new technology and analytical tools will cause case managers to work differently with both their employers and with their clients in the near future and longer term


Deborah Viola, PhD
Vice President
Data Management and Analytics
Westchester Medical Center Health Network

Deborah is responsible for information management activities across the Network including business intelligence, clinical efficiency, strategic analytics and population health analytics. Deborah provides leadership and vision for the planning and implementation of the enterprise data warehouse. This includes coordinating consultations with stakeholders across a ten hospital system to defining business rules and system requirements that support the implementation of new technologies. Currently her team is focused on intentional analytics that integrate data and technology to enable interoperability that supports patient-provider relationships.

Prior to joining Westchester Medical Center, Deborah was an associate professor, Director and co-founder of the Doctoral Program in Health Policy and Management and the Center for Long Term Care Research & Policy at New York Medical College. She remains on the faculty as adjunct associate professor of Health Policy and Management. She received a doctorate in economics in 1998 from the Graduate School at the City University of New York as a Robert E. Gilleece Fellow. She has published across a wide range of topics; her recent work includes the development and refinement of new tools to integrate the social determinants of health into clinical treatment and prevention.