Job Task Analysis

The Commission for Case Manager Certification (CCMC®) is conducting a job task analysis study of the case manager practice to update the content of the Certified Case Manager (CCM®) examination. Data Recognition Corporation (DRC), an experienced provider of assessment solutions, is working with CCMC on the analysis. The study aims to validate the core knowledge areas that are important for the continued certification of case managers. A panel of experts has proposed updates to the content outline of the CCM examination, to become effective in 2025. We are asking the case manager community to help validate the proposed updates and provide information on any additional core knowledge content areas that should be included by completing the survey below.

By completing the survey, you will be entered for a chance to win one of five $100 Amazon gift cards and CCMs can earn two continuing education (CE) hours. Please note that the survey can only be completed by each person once and CE credits can be withheld if the survey responses' quality is questionable (e.g., the survey was completed in an unrealistically short period of time, or if there were statistically inconsistent response patterns).

Instructions for Participation:

  • To access the survey, click on the button below.
  • The survey should take approximately 45 minutes to complete. If you cannot complete it in one session, click the Exit button and return later using the same device and the same link.
  • You will only be able to submit the survey once. 
  • For CCMs interested in claiming CEs, please be sure to submit the necessary information when prompted toward the end of the survey and you will be emailed further instructions after the survey closes. 
  • Surveys must be completed by June 21, 2024.

Complete the survey now!

The previous Job Task Analysis (previously known as the Role and Function Study) was conducted in 2019, to view the findings for that, please see this page.