Course Provider
Learning Objectives
Integrate and differentiate between various levels and types of HEART coaching skills in my patient interactions to improve communication and engagement with patients.
Commit to an ongoing developmental pathway by regularly revisiting and updating HEART skill sets to enhance patient interactions and care delivery.
Establish regular reviews for calls and cases to guide my application of member-centric best practices and assist me in building a coaching culture that centers on the patient's needs and experiences.
Adopt and promote the effective application of HEART coaching skills in my interactions with patients to achieve better clinical outcomes and foster deeper relationships with members.