Course Provider
Learning Objectives
Recognize the enhanced member experience with member-centric care programs designed to support their specific care needs through their digital modality preference.
Identify how leveraging technology to enhance the case manager experience will address challenges in workforce development, support stability, and implement strategies that address workload management.
Describe how all members of the care team can deliver patient-centered care in an increasingly diverse environment leveraging the member's preferences. Implementing technology helps sustain collaboration with the member and their care team thereby accelerating member education and self-management.