Course Provider
Learning Objectives
1.Define critical incidents and describe the various forms of workplace violence.
2.Explain OSHA's regulatory role in workplace violence prevention and identify potential liability issues when incidents occur.
3.Analyze the physiological stress response and demonstrate its connection to critical incidents and crisis intervention strategies.
4.Identify circumstances that necessitate crisis intervention and assess appropriate response levels
5.List the comprehensive services provided by Genex employees in crisis situations.
6.Distinguish when cases require escalation to higher levels of care within the crisis intervention program.