Course Provider
Learning Objectives
Upon course completion, the learner will be able to identify the two principal types of conflict resolution activities that are common to case management practice
Upon course completion, the learner will be able to define the role of the case manage in a mediation
Upon course completion, the leer will be able to drefine the role of the case management in a negotiation
Upon course completion, the learner will be able to describe some of the tools used to enhance effective communication during conflict resolution