Develop Others: Tools to Develop the Next Generation of Case Managers


Patricia Benner, RN, Ph.D., FAAN
Dr. Benner is a professor emerita at the University of California School of Nursing. She is a noted nursing educator and author of From Novice to Expert: Excellence and Power in Nursing Practice, which has been translated into twelve languages. She has directed over 50 doctoral dissertations. She pioneered the use of interpretive phenomenology in nursing. She is the director of the Carnegie Foundation for the Advancement of Teaching National Nursing Education Study, Educating Nurses: A Call for Radical Transformation, which is the first such study in 40 years. Additionally, she collaborated with the Carnegie Preparation for the Professions studies of clergy, engineering, law, and medicine. Dr. Benner is designated as a Living Legend of the American Academy of Nursing. She was elected an honorary fellow of the Royal College of Nursing and Danish Society for Nurses. Her work has influence beyond nursing in the areas of clinical practice and clinical ethics. She has received two honorary doctorates. She is the first author of Expertise in Nursing Practice: Caring, Ethics and Clinical Judgment (2010) with Christine Tanner and Catherine Chesla, and she has coauthored 12 other notable books including a second edition of Clinical Wisdom and Interventions in Acute and Critical Care: A Thinking-In-Action Approach.

Most case managers develop professional skills and knowledge through experience and mentorship from accomplished senior case managers. The benefits of being a mentor are also significant, from the satisfaction of seeing your mentee learn and grow to sharpening your own skills as a case manager. Patricia Benner, RN, Ph.D, wrote the book on developing others from novice to expert practice. This webinar will focus on how case managers can guide and facilitating the mentor relationships using the practical knowledge they use every day. We'll also introduce you to tools to support mentoring. 
After the webinar, participants will be able to:

  • Provide at least three practice-based examples of facilitating the 1) The mentee’s relational and engagement skills with patients/families; 2) Mentee’s interviewing and questioning strategies that facilitate knowledge and understanding of the learning and information needs of patients and families in the mentee’s cases.
  • Identify at least five major areas of local practical/practice knowledge needed in your specific “curriculum” for case manager mentees in your particular case management practice.
  • Develop a plan for facilitating teaching and learning of the major domains of learning and practice for mentees in the case manager's particular practice, identifying and articulating (1) Major aims, goals and functions of case management in the particular practice; (2) Ways of teaching and guiding experiential learning for areas of practical/practice knowledge in specific patient population of the case manager.