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Please note: Our system will undergo an upgrade beginning Tuesday, October 16th at 4:00 pm ET, through Wednesday, October 17th at noon ET. During this time, CCMC's login and transaction-related services (e.g. online store) will be down. We apologize for any inconvenience. Please call customer service at 856-380-6836 if you have any questions.

Role & Function

The Commission is the only case management certification body that uses a research-based approach to develop and validate its CCM® certification exam and to ensure that it reflects the current state of case management practice. We field this survey of case managers to gather specifics about their knowledge, skills and activities to inform the exam. We also use the survey’s results to demonstrate the capabilities and functional roles performed by case managers to policymakers, employers and regulators.

New evidence from CCMC’s 2014 Role and Function Study of nearly 8,000 case managers shows that these professionals are more in demand than ever, and more employers are rewarding certification in case management.

Read more about the findings of the 2014 Role & Function Study below: