Michelle Crook, RN, BSN, CCM, CRRN

“I believe that case management is a unifying process that pulls everything together in the health care delivery system. It is a collaborative, holistic approach to patient advocacy that encompasses physical, emotional, spiritual and socioeconomic elements.”

Biography

Michelle M. (Willard) Crook is a Registered Nurse Business Project Program Manager for the Aetna Medicare Provider Collaboration Program.  In this role, her primary areas of focus include coordinating and managing collaborative working relationships with provider groups across the nation, in conjunction with internal and external multi-disciplinary teams. This often involves creating and implementing innovative case management workflows and best practices. Michelle’s professional background includes a variety of clinical, business, and case management leadership roles, including Director of Case Management & Patient Services, Catastrophic Case Manager, Certified Nurse Life Care Planner and Spinal Cord Injury Nurse Clinician.

Michelle received her Bachelor of Science degree in Nursing from Northern Illinois University.  In addition to her CCM, she has earned and maintains specialty certification as a Certified Rehabilitation Registered Nurse (CRRN).  In May 2013, Michelle represented Aetna at the Case in Point Platinum Awards ceremony in National Harbor, Maryland, where she accepted the award for Embedded Case Management Program on behalf of Aetna and their National Care Management team. In August 2013, she was co-presenter for a Case in Point webinar, “The Art of Embedded Case Management Delivering High-Quality Coordinated Care in Provider Settings.”  Most recently, Michelle co-authored an article in the professional journal, Professional Case Management, entitled “Meeting People Where They Are:  Case Managers Empower and Motivate Clients to Pursue Their Health Goals”.  She is a volunteer for the Health & Wellness Ministry in her community and has served as an Item Writer and Form & Item Reviewer for the Commission for Case Manager Certification.

Personal Statement

“I believe that case management is a unifying process that pulls everything together in the health care delivery system. It is a collaborative, holistic approach to patient advocacy that encompasses physical, emotional, spiritual and socioeconomic elements. Case management teaches, empowers and supports patients along the continuum of health, from wellness to end of life. As a Commissioner for CCMC, and Secretary on the Executive Committee, I look forward to inspiring others with my passion for case management and have a strong desire to share my experiences and expertise. I hope to make a significant impact in advancing this dynamic and ever-growing specialty.”