CCMC

The Commission regularly hosts educational and timely Webinars.  Following those live events, recordings of the Webinars are made available here. To view the Commission's archived webinars, please register here.

A Matter of Principle: Case Management Ethics - REGISTER TODAY for 1.5 CCMC pre-approved CEs for a fee of $25!

**CEs are not available by viewing the archived webinar.

Register to view the webinar for free, without CEs.

Date/Time: Tuesday, May 22, 2012, 1:30 - 3:00 PM ET

Speakers: 

• Carrie Valiant, Esq., Epstein, Becker & Green PC
• Susan Jensen, PhD, RN, CCM, MSCC, Owner, ALARIS franchises, Associate Professor, Grand Valley State University, Secretary, CCMC

Learning Objectives:

• Define the common terms used in case management ethics;
• Discuss the core principles of case management ethics, as expressed in the Code of Professional Conduct for Case Managers;
• Discuss and provide examples of methods for balancing employer job expectations for cost containment with ethics in client-centered practice;
• Review fraud and abuse laws (anti-kickback statute, Stark law, False Claims Act) and compliance principles that govern case managers in their job responsibilities; and
• Discuss examples of the potential fraud and abuse implications of various case management activities.

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Team-Based Chronic Care Management: Guided Care, Geisinger's ProvenHealth Navigator as Interdisciplinary Models for Enhanced Care

Date: Tuesday, April 17, 2012

Speakers:

• Chad Boult, MD, MPH, MBA, Professor, Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health
• Janet Tomcavage, RN, MSN, Vice President of Health Services, Geisinger Health Plan

Learning Objectives:

• Describe how the Guided Care model addresses the needs of older patients with chronic, complex health care needs;  
• Discuss the satisfaction, cost and quality outcomes of the research on the Guided Care model;   
• Outline the approach and team elements used in the ProvenHealth™ Navigator model, and the outcomes produced by the program;
• Demonstrate an understanding of the training and workforce readiness needs for case managers in team-based models; and
• Relate the interdisciplinary team and comprehensive care approach anchored in new models of care to the practice of chronic care case management.

CE is not offered for viewing the archived webinar.

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Motivational Interviewing: Engaging Patients Through Communication

Date: Thursday, February 9, 2012

Speakers:

• Catherine M. Mullahy, RN, BS, CRRN, CCM, President of Mullahy & Associates, LLC
• Michael G. Goldstein, MD, Associate Chief Consultant for Preventive Medicine, Veteran's Health Administration (VHA) National Center for Health Promotion and Disease Prevention

Learning Objectives:

• Recognize the relevance of communication as an essential component of effective case management;
• Describe the basic model of communication and some common methods of communication;
• Identify common barriers preventing effective communication and an engaged client;
• Explain the conceptual and research background supporting motivational interviewing;
• Identify the guiding principles of motivational interviewing, as well as understand the strategies for strengthening commitment to change; and
• Discuss strategies that can be utilized to optimize opportunities to engage clients in their care, to include motivational interviewing.

CE is not offered for viewing the archived webinar.

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Value-based Case Management: Lessons Learned from Boeing's Intensive Outpatient Care Program

Date:  Wednesday, December 7, 2011

Speakers:

• Theresa Helle, Manager, Health Care Quality & Efficiency Initiatives, The Boeing Company
• Dr. Hussein Tahan, DNSc, RN, Knowledge Editor, CMBOK® and Executive Consultant, The Commission

Learning Objectives:

• Discover how Boeing's Intensive Outpatient Care Program, a customized medical home program for Boeing employees, is working through dedicated case managers to help patients with chronic disease to intensely manage their care. Learn the steps for patient engagement, assessment and care planning undertaken by the care team working in an intensive, provider-based chronic care program.
• Learn about the burden of unmanaged chronic illnesses to patients, families and employers, and the potential productivity outcomes of a targeted medical home program.
• Learn about the importance of focusing on behavioral health issues, including work stress, to help patients with chronic disease better manage their conditions.
• Explore workforce readiness issues in the case management field as new models of care, such as the medical home and value-based employer initiatives, move forward to improve care for individuals, improve health of populations and lower the cost of health care.

There are no CE contact hours for this webinar.

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Patient-Centered Case Management: Effective Patient Education and Coaching

Date: Tuesday, October 11, 2011

Speakers:

• Robert Fortini, Vice President & Chief Clinical Officer, Bon Secours Health System
• Patrice V. Sminkey, Chief Executive Officer, Commission for Case Manager Certification

Learning Objectives:

• Learn about the critical role case managers play as patient navigators, advocates and educators in the primary care practice setting;
• Discover the characteristics of effective communication with clients, common barriers and strategies for effective communication;
• Explore how case managers are working with in a team-based model with other professionals to effectively use population health registries for better care for those with chronic conditions; and
• Learn about successful methods for patient education and coaching to enable clear communication and improved patient self-management.

There are no CE contact hours offered for this webinar.

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Care Coordination: Tools and Resources for the Professional Case Manager

Date: Thursday, August 25, 2011

Speakers:

• David Meyers, MD, director of the Center for Primary Care, Prevention and Clinical Partnerships within the Agency for Healthcare Research and Quality (AHRQ)
• Annette C. Watson, RN-BC, CCM, MBA, Commission's immediate past-chair and senior vice president, Community Transformation for Taconic IPA

Learning Objectives:

• Learn about the pivotal role case managers will play in care coordination within new models of care such as the medical home, accountable care organizations and others fresh to the health care landscape--and how the Commission is preparing professional case managers to step up to the challenge.
• Explore a specific example of an advanced primary care program structure, spotlighting role and function of case managers in implementing care coordination in a setting with primary care providers of multiple sizes and types.
• Discover ready-to-use tools and resources to support the professional case manager via AHRQ's Care Coordination Measures Atlas, the PCMH Resource Center, and other information-rich venues.
• Learn from the AHRQ research portfolio that includes prevention, health care value, patient safety, primary care, team-based care and care coordination.

There are no CE contact hours offered for this webinar.

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The Role of the Case Manager in Team-Based Care

Date:  Wednesday, June 1, 2011

Speakers:

• Joanne M. Shear MS, FNP-BC, VACO Primary Care Clinical Program Manager, Office of Primary Care Services
• Patrice V. Sminkey, Chief Staff Executive, Commission for Case Manager Certification

Learning Objectives:

• Learn about the Primary Care Medical Home Veterans Health Administration's initiative and how it is improving care delivery in the largest integrated care system in the nation.
• Discover how the VA is using primary care teams and the role of the case manager to extend care coordination in the team-based model.
• Learn how employers are increasingly recognizing the value of board-certified case managers and the Commission's work with employers, and with the VA under the GI Bill.
• Learn about the newly-released Case Management Knowledge Framework informing the Case Management Body of Knowledge™.

There are no CE contact hours offered for this webinar.

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Health Reform 101: What you need to know about the Patient Protection Act

Date:  Thursday, March 17, 2011

Speakers:

• Annette C. Watson, RN-BC, CCM, MBA, chair, Commission for Case Manager Certification and principal of Watson International Consulting
• Sara Franko, principal, Capitol Counsel LLC

Learning Objectives:

• Passage of the Patient Protection and Affordable Care Act
• The structure and major components of the law; and
• The outlook on major issues this year and next, focusing on those related to delivery system reforms involving care coordination.

There are no CE contact hours offered for this webinar.