Listen and Lead: The Case Manager as Expert Communicator

 No two patients are alike, so creating a care plan that both improves patient health and helps them meet their personal goals is a nuanced art. But expert communication skills can be learned and leveraged for results—engendering trust, rapport and true patient engagement. This session will address the dual roles of listening and leading in case manager communication--with patients, caregivers, and other members of the care team—for optimal results.

Credit Information: 
The Commission for Case Manager Certification is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s). 
Activity code and Approval number will be awarded on your certificate of completion. 

Disclosures:
All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.

Commercial Support or Non-Commercial Sponsorship: 
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.

Expiration date: 5/29/2021