Patient engagement requires a patient who is ready to take action. But a serious diagnosis can produce a range of emotions in the patient--helplessness, anger and surrender among them. This session will present a strategy, and an overview of techniques, for shared accountability for patient engagement across an organization, so members of the care team are equipped to build rapport with patients through empathy, trust and encouragement.
The Commission for Case Manager Certification is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
This program has been pre-approved by The Commission for Case Manager Certification to provide continuing education credit to CCM® board certified case managers. The course is approved for 1 CE contact hour(s).
Activity code and Approval number will be awarded on your certificate of completion.
All planners and speakers have disclosed that they have no relevant financial relationships or conflicts of interest with commercial interests related directly or indirectly to this educational activity.
Commercial Support or Non-Commercial Sponsorship:
There is no commercial support for this activity. The planners and faculty have no relevant relationships to disclose.
Expiration date: 5/29/2021