About the CCM Exam

The Commission for Case Manager Certification® is the first nationally accredited case manager credential. Case managers who have earned the Certified Case Manager (CCM) credential have the expertise, knowledge, and professional experience to provide the right services to patients with serious or complex medical conditions, and/or catastrophic injuries and illnesses.

Certified Case Managers have proven experience working providing services such as:

  • Designing and monitoring a care plan;
  • Coordinating care by several physicians, clinicians, and other care providers;
  • Facilitating communication among the patient, family, doctors, hospitals, insurance companies, and other parties;
  • Evaluating patient progress and revising the care plan if needed;
  • Tracking outcomes such as improvement in the patient’s medical condition, satisfaction of the patient and family, and the financial cost savings to the individual/family as well as the insurer or other third party.

The CCM credential means that case managers are committed to uphold the highest professional and ethical standards.

To maintain certification, Certified Case Managers must comply with the Code of Professional Conduct for Case Managers, which is enforced by the CCMC.

A Certified Case Manager acts in the individual’s best interest in a complex and fragmented health care system.

In today’s fragmented health care environment, patients with complex or severe illnesses, injuries, and medical conditions need an advocate on their side. A Certified Case Manager has the expertise, experience, knowledge, and professional background to act on behalf of ill or injured individuals and their families.