Course Provider
Learning Objectives
Summarize the economic and technology realities that undergird current trends in health care;
Reflect on the cultural, ethical and sociological values that will drive the ascendancy of patient values and shared decision-making, and the role case managers play as patient advocates and educators; and
Discuss the relationship between the drive toward value-based care and the role case managers play in achieving patient-centered care and health care value.
Define common types of bullying across the health care workplace;
Explore the incidence and scope of workplace bullying;
Discuss the implications for case management practice; and
Provide strategies to manage bullying and empower workplace resilience.