Care Excellence: Leadership Series - Leadership for Case Managers

Learning Objectives:
  • Module A: Influence Power and Persuasion Define leadership, influence, power, and persuasion List reason for investing in leadership programs. Describe traits, characteristics, and styles of effective leaders Describe the differences between personal power and positional power Explain the consequences of using influence, persuasion, and power effectively and ineffectively Define technical, conceptual, human, and relationship building competencies and methods for improving these skills Apply strategies for creating individual leadership development plans
  • Module B: Hiring Practices Screening for Potential List essential skills needed in your Care Manager Discuss effective hiring practices, screening and potential for new Care Managers Describe the value of critical thinking skills in your Care Manager Explain the importance of values, reactions and adaptability in your Care Manager
  • Module C: Improving Job Satisfaction and Reducing Turnover Describe the needs for Care Managers Explain consistent constructive feedback techniques List opportunities for empowerment Discuss strategies for reducing turnover
  • Module D: Provisions for a Supported Care Manager Describe the challenges of stress management, the need for reducing stress, and forces that drive stress Apply techniques and actions for stress management Explain the role of Emotional Intelligence in stress management Describe methods for improving Emotional Intelligence to manage stress Define burnout and the contributing factors of burnout List signs and symptoms of physical, emotional, and behavioral burnout Apply tactics for neutralizing and recovering from burnout Explain resiliency, the features of resiliency, and how to gauge resiliency. Apply tools for building both physical and emotional resiliency
  • Module E: Creating a Culture of Learning and Growth Define Peer Support, Mentorship, and Reflective Partnering List benefits of Peer Support, Mentorship, and Reflective Partnering Identify barriers for developing and maintaining collaborative relationships Apply strategies for creating and sustaining effective collaborative programs Describe the skills that are developed as a result of collaborative relationships List methods for identifying educational needs, developing successful education programs, completing training needs analysis, and cultivating a safe learning environment Describe the benefits of cultivating a safe informal learning culture and a safe formal learning culture Apply strategies developing the next generation of leaders
Course Type: In Person
Course Offering: Seminar/Workshop
Domain Focus: Healthcare Management and Delivery, Principles of Practice, Psychosocial Concepts and Support Systems
This course is a face-to-face course that we can deliver to your organization. We offer 4 different classes in our Care Excellence Leadership Series for Care Managers. You can select from all 4 or take them all. Call 760-750-7285 for more information.
Start Date: 10/19/2017
End Date: 10/19/2018
CE Credits: 8.00
Fee: $600.00
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