Care Excellence: Foundational Series - Getting the Whole Picture

Learning Objectives
Learn trauma-informed treatment framework, recognize effects and complex issues of trauma, and patterns of utilization related to trauma responses, impact of trauma on health, social outcomes, and potential for unintentional retraumatization
Gain skills for enhancing meaningful written, verbal, and non-verbal communication with clients and other professionals to improve interactions, problem solving and collaboration.
Learn to distinguish capacity and literacy, determine capacity concerns versus literacy, and how to address the situation once a determination has been reached.
Gain skills on effectively evaluating situations based on mandatory reporting protocols, preserving professional integrity, determining what populations are covered, and when reporting is or is not mandatory
Build understanding of the psychosocial aspects that impact clients’ lives including environmental factors
Formulate ways to assess clients with multiple chronic conditions, perform evaluation of functional status, and manage/coordinate care among multiple care providers.
Gain an overview of managing special populations including those with Mental Illness, Homelessness and Poverty, Substance Use, Pain Management and Chronic Opioid Use, Domestic Violence, Jail and Forensic Health, People with Physical Disabilities, People with Intellectual and Developmental Disabilities, People from the LGBTQ Community, Alzheimer’s/Dementia, Traumatic / Acquired Brain Injury (TBI/ABI), Transplant, Pregnancy, and Pediatrics.
Explore how to skillfully complete a home visit including: how to safely and positively interact with the client at home, evaluation of living space, community and environment, interaction with and engaging support systems in care planning.