Care Excellence: Foundational - Relationship Building

Learning Objectives
After completing the program on Interdisciplinary Care Team, Care Managers will be able to: Describe the advancements and purpose of Interdisciplinary Care Teams. List potential challenges and solutions for Interdisciplinary Care Team development. Define the roles of various professionals within Interdisciplinary Care Teams. Describe the differences between communication and collaboration. List the stages for developing effective communication and collaboration protocols within Interdisciplinary Care Teams. Apply best practices to Interdisciplinary Care Team Meetings.
After completing the program on Member Relationship and Engagement, Care Managers will be able to: Describe the advantages of practicing and understanding self-awareness and ideologies of quality of life, professional values, and personal values. Detail the importance of and conditions for improved Emotional Intelligence. Describe the relevance of inherent and learned interpersonal skills needed for relationship building. List communication challenges in effective communication for relationship building. Apply best practices for maximizing engagement in communication. Define the importance of person-centered care in problem identification, decision making, and goal setting. Apply best practices for engaging in a SMART system of establishing goals.
After completing the program on Community Partners, Care Managers will be able to: Define community partnerships and identify the various types of partnerships that can emerge within a community. Detail the benefits of community partnerships for partnering organizations and the community. Describe potential challenges community partnerships face, and the methods to overcome them. List the characteristics of successful community partnerships. Describe the benefits of diversification in community partnerships as well as the various options and offerings of potential partnership stakeholders. Apply a step by step process for conducting both internal and external evaluation of potential community partnerships. Describe how to formalize community partnerships, formulate process and protocols for best practices in partnering, conduct initial meetings, and engage community members. Apply strategies for maintaining momentum within community partnerships.
Patient Activation Principles Objectives After completing the program on Patient Activation Principles, Care Managers will be able to: Define patient activation and differentiate patient activation relative to other terms and techniques for assessing a client’s abilities. Detail the relationship between patient activation and person-centered care. Describe various models for guiding both professionals and clients through patient activation. Describe how patient activation is measured. Detail characteristics and behaviors of patient activation levels across a continuum from low to high. Explain the impact of patient activation on client health outcomes, health experiences, and health costs. Detail the benefits of patient activation on care managers and health care systems. Apply a step by step process for initiating patient activation and assessing barriers to improving patient activation. Describe best practices for transitioning client into engaged partners in patient activation. List strategies for success-focused interventions that meet the needs of the client. Apply strategies for transitioning care manager practices to a person-centered, patient activation focus.