ISSUE BRIEF: Adverse Childhood Experiences
What happened? How adverse childhood experience affects your clients' health
Words matter. Change the way you ask a question and transform your relationship with a client. Professional case managers understand this, and it’s at the heart of successfully addressing the impact of trauma.
Specifically, replacing “What’s wrong with you?” with “What happened to you?” can change not only the conversation and the relationship with your client, but the trajectory of a person’s life, says Allison SampsonJackson, PhD, LCSW, LICSW, CSOTP.
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