Tips and FAQs for Remote Proctoring of the CCM Exam

Posted on 08/14/2020 - 2:43 PM

The Commission for Case Manager Certification in conjunction with Prometric is excited to offer a remote proctoring option for the CCM exam. If you have opted to take the CCM exam remotely, we want to make sure you’re prepared for the remote proctoring testing process. Below are some important things to know and tips on how to make sure you’re set up to succeed!

Some of the most common questions we receive about remote proctoring are:

What are the technical requirements for remote proctoring?

You will be required to have a functional internet connection, computer-enabled microphone, and webcam. Remote proctoring is compatible with both Mac and PC. We strongly recommend a readiness test prior to your exam, please visit

How do I ensure ProProctor is compatible with my computer?

To ensure your computer will be compatible, please visit This link will provide you with 3 simple steps before you start the test and will allow you to check your system before beginning. You can complete steps 1 & 2 prior to the date of your exam. MAC users! Please review page 11 of the Prometric user guide for specific information for you!

ProProctor has the following system requirements:

Screen Resolution: 1024 X 768
Operating System: Windows 8 or above / MacOS
Web Browser: Latest Google Chrome
WebCam Resolution: 640 X 480p
Microphone: Enabled
Download Speed:  0.5 mbps

How does online remote proctored testing work?

Similar to test center-based testing, online proctored testing requires that you be monitored by a proctor while you take your exam via your microphone and webcam. Before starting the exam, the candidate must present a valid, unexpired government-issued ID that is both signature and photo-bearing. Both ID signature and print must match the candidate’s name in demographics and look like the candidate. Acceptable forms of identification include:

  • Driver’s license

  • Military identification card

  • Passport

  • State identification card

  • Valid national identification card 

Your image and pictures of your surroundings will be captured. Once you begin the exam, you will not be permitted to leave the room or move out of the proctor’s view without first notifying and being acknowledged by the Proctor. Failure to inform the Proctor prior to taking a break or failure to return on time may result in an inability to complete the exam. Once the candidate returns from a break, a full security scan will be conducted prior to resuming the exam. Please note, exam time will continue to run during a break.

What should I do if I have internet issues?

Bandwidth speed drops can occur while using Wi-Fi and can be spotty. CCMC suggests that the candidate be the only person using the internet while testing or connecting to a hardwire where possible.

What should I do if I have technical issues?

For candidates in need of technical support while taking their ProProctor exam, please call 800-226-7958. The ProProctor exam support line is available daily from 7 AM - 12:30 AM EDT.

Where do I go to check in on exam day?

Once you have scheduled your exam, Prometric will email you a confirmation notice of your ProProctor exam appointment. Included on the confirmation page are directions and information about environmental requirements, check-in procedures, and launching your exam. Please make sure you allow 30 minutes to prepare your testing environment.

To get started, please visit to run a system readiness check, download and install the ProProctor application, and launch your exam. You will be required to log in with your confirmation number and the first four characters of your last name.

Be prepared to provide a 360º view of your environment using your webcam.

Although you will not see your Prometric Proctor, he/she will monitor you throughout the testing process and will be available to provide assistance at any point during your exam.

Other Important Tips

It is important to do your best to set-up a controlled environment during your exam in order to avoid losing internet connectivity. Remind others in your house to do their best to stay off the internet while you are taking your exam. If possible, they should avoid streaming movies and games. Remind family they need to be quiet so as not to distract you from the exam. 

Additionally, do not your best not to rely on your Wi-Fi and try to have an ethernet cable available for more secure internet access. If possible, have a backup computer available just-in-case.

If you do encounter an issue during your proctored exam, the first thing you should do is contact Prometric Support. Since they proctor the exam, they will be the best equipped to help you with any issues. Prior to the exam, make sure you have performed the system checks as outlined in the Prometric user guide and reviewed the CCMC remote proctoring FAQs. Remember, you can log on and run these checks an hour before your exam begins! 

The Commission wishes you the best of luck on your CCM exam! 

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