Case Managers

Today’s professional case managers work in health care, workers' compensation, behavioral health, insurance and managed care organizations. Tens of thousands of professional case managers are employed in a range of health care settings and in independent practice. According to the Bureau of Labor Statistics, case management is one of the fastest growing occupations in our nation. New team-based models for health care delivery like the patient-centered medical home and advanced primary care have hastened the drive to break down the “silos of care” that for generations defined fragmentation in health care and increased the potential for errors. Professional case managers are uniquely qualified to help close these gaps in care and work collaboratively to advocate, communicate, and manage resource for higher quality, cost-effective care.

The Commission gives eligible professional case managers with adequate experience an opportunity to become board-certified case managers across the spectrum of health and human services. Board-certified case managers must hold a current, active, and unrestricted licensure or certification in a health or human services discipline that within its scope of practice allows the professional to conduct an assessment independently and/or a baccalaureate or graduate degree in social work, nursing, or another health or human services field that promotes the physical, psychosocial, and/or vocational well-being of the persons being served and must satisfy the minimum of 12-24 months of acceptable case management employment experience as defined by the Commission.

After preparing for and passing the Certified Case Manager (CCM®) examination, board-certified case managers demonstrate they have the expertise, knowledge and professional experience to provide the right services to patients across the continuum of care. They are committed to uphold the highest professional and ethical standards. To maintain their credential, board-certified case managers must comply with the Code of Professional Conduct for Case Managers, which is enforced by the Commission.

We know from the growing demand for board-certified case managers that employers acknowledge their value. For professional case managers, board certification is the next step on the pathway to professional growth and advancement.